Support
Questions, problems or ideas? We're happy to help.
Contact us
In the app, open the Team tab (Account for referees) and tap Send feedback. That's the fastest way to reach us.
Or email contact@boardops.org. We aim to reply within two business days.
Why is my account still pending?
Every team manager account is reviewed by hand before it goes live, so everyone on RinkMatch is who they say they are. You'll get a push notification and an email as soon as your account is approved. If it's been more than a couple of days, email us.
Why don't I see posts from other teams?
Teams only see open ice at their own classification, level and gender. Your notification settings also filter posts by distance from your home rink, days and times, and minimum notice. Check them under Team → Notifications.
I'm not getting notifications
- Make sure notifications are allowed for RinkMatch in your phone's Settings.
- Check that alerts aren't paused and that you're outside your quiet hours.
- Widen your distance or time windows if they're narrow.
Can I sign up as a referee?
Not yet. Referee accounts are coming soon. For now, arrange officials through your league or association as usual.
How do I delete my account?
Tap Delete my account in the app, or see how to delete your account if you've already uninstalled it.